RISING STAR AWARD — 2023
Hilda Delgado Administration Claims Coordinator, City of South Padre Island
Hilda Delgado has served with the City of South Padre Island since 2016 and has steadily worked her way to her current role. Her risk management career started during COVID, where she began assisting with auto, property, and liability claims. She took a great interest in claims handling and assisting departments with accident reporting and soon became the first Claims Coordinator for the City. Prior to 2020, the City did not have a dedicated Risk Management employee.
She is responsible for all activities related to handling and processing auto, property, and liability claims and serves on the Safety Committee. She is the Title VI Coordinator and ADA Coordinator. She is a key member of the City’s Emergency Operations Center (EOC), working closely with the Public Safety Chiefs, City Manager, Mayor, and other leadership staff. Hilda also plays a key role in the Wellness Program and Leadership Team. Hilda is a great team player and innovator in all areas of risk management. Hilda developed an accident/incident reporting flow chart to train employees, supervisors, and directors on the reporting process. Hilda is currently working on a risk management guide; her goal is to improve internal processes with this manual. Hilda ensures all claims are completed appropriately to ensure the City of South Padre Island is reimbursed for any property loss and that damaged vehicles are repaired quickly and put back into service. She constantly looks for ways to improve processes to reduce and eliminate losses. Those efforts are paying off, as this year, the City experienced an almost 50% reduction in incurred claims costs. Hilda attended her first Texas PRIMA conference in 2021 as a scholarship recipient. She is working on obtaining her ARM designation.
Risk Associate/Rising Star of the Year Honorees:
2022 - Mandy Riske, Risk Management Program Coordinator, City of San Marcos 2021 - Melissa Ledesma, Safety & Risk Coordinator, City of Sugar Land 2020 - Phillip Davis, Risk Management Coordinator, City of Baytown 2019 - Lizette Gomez, MPA, City of Edinburg 2018 - Jamee Higgins, City of Midland 2017 - Travis Yarbrough, Tarrant County 2016 – Meril Philip, City of Sugarland 2015 – Bruce Berry, Klein I.S.D. 2014 – Mark J. Vacek, CSP, Port of Houston Authority 2013 – Laurel S. Ferri, Corpus Christi I.S.D. 2012 – Carlos Garcia, City of Corpus Christi 2011 – Billy E. Moore, ARM, City of Grand Prairie 2010 – John Palm III, ARM, Mesquite I.S.D. 2009 – Raul Vasquez, City of Corpus Christi 2008 – Barbara Russell, ARM, Garland I.S.D. 2007 – Jeffery McMurray, City of Rowlett 2006 – Cindy Conyers, City of San Marcos 2005 – Cindy Purinton, Travis County 2004 – Martha Rider, Fort Bend County 2003 – Judyann Robinson, Mesquite I.S.D.
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