Creating a Safety Culture

CITY OF SAN ANTONIO — San Antonio, Texas

In 2013, the City of San Antonio’s Risk Management department evaluated the city’s existing safety operations, processes, and procedures. Inconsistencies were identified, highlighting the need for a restructuring of safety operations citywide. A strategic plan was developed, aimed at creating an effective safety program that aligned with the City’s core values of teamwork, professionalism, innovation and integrity — as well as removing the silo safety programs within individual City departments. Goals were to increase safety awareness, incorporate safety into workplace practices, create a program for the prevention of injuries and vehicle accidents, and establish benchmarking data and performance measures.

Guided by an engaged safety team who oversaw more than 400 employee training hours and months of meetings and briefings, in addition to developing databases, the newly-revamped safety program reached a level of sustainability and success after three years of progressive and innovative changes. 

Go! Fit! Win! Wellness

LUBBOCK I.S.D. — Lubbock, Texas

Lubbock I.S.D. has a self-funded health plan. By introducing a wellness program, a partnership with a clinic group, and a high-deductible health plan, the entity began focusing on saving claims dollars on its health plan. During the first five years, they were able to save $4 million to $6 million. In addition to the savings on claims, the school district began seeing better morale and less absenteeism. Covered dependents also benefited from better nutrition and health through participation in education.

When it became apparent that many support personnel were forced to choose between purchasing necessary medication and putting food on their table, the entity implemented a “Living Well with Diabetes” program. Initially, all that was expected were claims savings. However, the real ROI for LISD was a healthier population with better morale.

Lubbock I.S.D. quickly learned that its program was both a life saver and a life changer. Serious conditions were uncovered during wellness biometric screenings for multiple employees; critically-high blood pressure, undiagnosed diabetes, and even cancer were detected. The program’s participation rate has grown to nearly 90 percent as employees saw the program’s value.